Support Engineer
FreshpaintUnited States
Posted April 20, 2026
Full Time
About the Company
Freshpaint is a privacy platform focused on ensuring HIPAA compliance for websites. By building robust data infrastructure, Freshpaint safeguards patient privacy while empowering marketing teams to promote healthcare access effectively.
Job Description
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). We're looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving.
Requirements
- Ability to read and write code (Go, JavaScript/TypeScript preferred)
- 2+ years in a technical support, solutions engineering, or software engineering role
- 2+ years in a customer-facing position
- Experience troubleshooting across frontend and backend systems
- Strong analytical and problem-solving skills with a self-service mindset
- Clear and effective communicator across a range of audiences
- Highly organized, able to manage multiple issues and priorities simultaneously
- Customer-first mindset with strong empathy and ownership
- Familiarity with databases & SQL
Benefits
- Competitive pay + generous equity (10-year exercise window)
- Fully remote (U.S. only) with a $150/month coworking stipend
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Unlimited PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- 2 "Treat Yourself" days a year—$100 and a day off, just because
