Support Engineer

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses. We are looking for a Support Engineer to support our SaaS products by bridging the gap between the engineering and client experience teams.

Requirements

• Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
• Meet with customers and internal stakeholders to diagnose potential issues
• Reproduce, debug, and identify root causes of issues in production and development environments
• Write detailed technical specifications for product engineers to reproduce and resolve identified issues
• Write performant scripts and database queries to resolve issues and respond to stakeholder requests

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower