Instructional Designer - Technical Sales Enablement
FreshworksBoston, Massachusetts, United States
Posted March 11, 2026
110000 - 140000 USD
Full Time
About the Company
Freshworks Inc., listed on NASDAQ as FRSH, specializes in creating uncomplicated service software to enhance customer and employee experiences. Our enterprise-grade solutions, including customer support software, helpdesk, CRM, ITSM, and more, are designed to be powerful yet user-friendly, delivering quick results. Freshworks' people-first approach to AI streamlines processes, making employees more effective and organizations more productive.
Job Description
We are looking for an Instructional Designer to join our Revenue Enablement team to design and build eLearning programs that equip our Solution Engineers, Professional Services, and Channel Sales teams to sell, demo, and implement Freshworks products confidently.
Requirements
- 6-10 years of experience designing eLearning and digital training experiences
- Hands-on technical exposure, including demoing software and working with backend systems
- Strong understanding of the Solution Engineering/Pre-Sales lifecycle
- Experience designing enablement or training programs for technical sellers, engineers, or IT professionals
Benefits
- Annual base salary range $110,000 - $140,000
- Target bonus
- Multiple insurance options (dental, medical, vision, disability, life)
- Equity + ESPP
- Flexible PTO
- Flexible spending
- Commuter benefits
- Wellness benefits
- Adoption and parental leave benefits
