Lead - Customer Success

Freshworks is seeking a Lead - Customer Success to help manage and grow some of Freshworks’ largest accounts by consulting on Employee Experience (EX) solutions, building relationships, and identifying expansion opportunities.

Requirements

• 5-7 years of experience working in customer-facing technical roles
• Experience in managing Mid-Market and/or Enterprise-level accounts
• Experience working with multiple levels of customer stakeholders – technical admins, C-level executives, and procurement teams
• Proven track record of identifying and collaborating on expansion opportunities and strategies with Sales and account teams
• Functional domain/technical knowledge of EX/ITSM solutions, best practices, and customer insights
• Proven ability to quickly grasp and distinctly explain technological and business concepts
• High-level understanding of enterprise architecture principles and familiarity with the Employee Experience application landscape common amongst Enterprise companies

Benefits

• Variable bonus