Customer Success Lead

Customer Success Lead role at Town Web and HeyGov, supporting the Operations team in delivering concierge-level client experiences, with a focus on structured execution, clear accountability, and continuous improvement.

Requirements

• 5-10 years of experience in Customer Support
• At least 3 years of management experience, preferably leading a team of 10 or more
• Proven track record of creating high-performing support teams
• Experience in SaaS or Tech Support (bonus point)
• Familiarity with tools like Slack, ClickUp, Notion (or similar)

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities