Customer Success Lead
Town WebPhilippines
Posted March 13, 2026
Full Time
About the Company
Town Web and HeyGov are on a mission to modernize how local governments serve their communities.
Job Description
Supports Operations, Delivers Concierge-Level Client Experiences as Customer Success Lead for Town Web and HeyGov. Leads support team, manages escalations, improves internal processes, and ensures support operations run smoothly and efficiently.
Requirements
- 5-10 years in Customer Support
- At least 3 years in a management role, ideally leading a team of 10 or more
- Proven record of creating high-performing support teams
- Previous experience in SaaS or Tech Support (bonus points)
- Familiarity with tools like Slack, ClickUp, Notion (or similar)
Benefits
- Clear communication
- Dependable assistance
- Timely resolution
- Concierge-level experience
