Customer Success Lead
Town WebUnited States
Posted March 13, 2026
Full Time
About the Company
Town Web and HeyGov are on a mission to modernize how local governments serve their communities.
Job Description
We are seeking a Customer Success Lead to support our Operations team and deliver concierge-level client experiences. The successful candidate will lead the support team, manage escalations, and improve internal processes to ensure support operations run smoothly and efficiently.
Requirements
- 5-10 years in Customer Support
- At least 3 years in a management role, ideally leading a team of 10 or more
- Proven record of creating high-performing support teams
