Lead - Solution Engineer
FreshworksBoston, Massachusetts, United States
Posted March 17, 2026
136085 - 168105 USD
Full Time
About the Company
Freshworks Inc., listed on NASDAQ as FRSH, specializes in creating uncomplicated service software to enhance customer and employee experiences. Our enterprise-grade solutions, including customer support software, helpdesk, CRM, ITSM, and more, are designed to be powerful yet user-friendly, delivering quick results. Freshworks' people-first approach to AI streamlines processes, making employees more effective and organizations more productive.
Job Description
We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. As a Lead Solution Engineer, your primary responsibilities include collaborating with our Enterprise customers to identify and address their most critical business challenges, supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals, and gathering requirements effectively to clearly define customer problems.
Requirements
- 6-8 years of Solution Engineering experience
- Excellent soft skills and presentation abilities
- Proven capability to work on cross-functional teams to address business and technical challenges
- Strong verbal, written, presentation, and interpersonal communication skills
Benefits
- Multiple options for dental, medical, vision, disability, and life insurances
- Equity + ESPP
- Flexible PTO
- Flexible spending
- Commuter benefits
- Wellness benefits
- Adoption and parental leave benefits