Resident Support (Evenings 4 pm- Midnight)

Friends of Switchpoint is a non-profit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness. The Resident Support Staff will be responsible for providing exceptional customer service, managing clients, and ensuring the safety and security of the program and residents.

Requirements

• Understand and implement switchpoint’s mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Make notes of any special requirements and needs that residents may have and coordinate with management to facilitate those needs
• Update maintenance log with maintenance requests
• Arrange transportation for residents in shuttle vans
• Actively listen to the needs of the residents and act to meet those needs appropriately
• Report any resident concerns to case management and management
• Simple cleaning (public bathrooms, sweeping, mopping, etc.)
• Assist with convenience store transactions
• Monitor cameras and log activity
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services

Benefits

• 401k
• EAP (Employee Assistance Program)
• VASA Gym discount
• IM4 Health - Section 125 Group Hospital Fixed-Indemnity Plan