Patient Experience (Front Desk)

The Patient Experience Lead will coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.

Requirements

• Attend monthly Patient Experience Meetings and additional Clinic Office Coordinator training
• Assist with CPI data collection and front desk reporting for the assigned clinic
• Coordinate, organize and assign duties for all front desk team members to ensure work is being done efficiently and timely
• Establish front desk team member work schedules monthly and request Floater(s) from the Regional Supervisor as needed
• Receive call-ins and ensure coverage for front desk. Coordinate with Regional Supervisor if Floater(s) are needed.
• Orients and trains new and current front desk team members on FHN front office policies, processes, and procedures.
• Coordinate daily huddles and ensure all departments are meeting together daily so that the clinic can focus as a team on care coordination and clarification of issues.
• Assist with interviews for front desk staffing in the assigned clinic.
• Maintain adequate front office supplies and order from Central Supply as needed
• Evaluate performance of front office team members and conduct written performance evaluations after 90 days as needed
• Alert Regional Supervisor to any needed disciplinary action or large unresolved issues
• Assist in disciplinary action as needed in conjunction with the Regional Supervisor and the Human Resources department.
• Monitor any overtime over 4 hours every pay period (if no Saturday or supervisor approved overtime was worked).
• Perform all duties within HIPAA regulations.
• Be passionate about healthcare excellence in accordance with Frontera’s Mission, Vision and Values.
• Other duties may be assigned as needed

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance