Patient Services Manager
InceptionAustin, Texas, United States
Posted March 23, 2026
Full Time
About the Company
Inception is a forward‑thinking AI company that develops and delivers end‑to‑end artificial intelligence solutions, including AI operating systems, machine‑learning platforms, and large‑language models. By building best‑in‑class models as a service, the firm empowers businesses to become smarter, more efficient, and future‑ready. Its focus on pushing the boundaries of AI‑powered human evolution sets it apart, combining cutting‑edge technology with a culture of continuous innovation. Inception’s clients benefit from scalable, industry‑specific AI solutions that accelerate digital transformation while maintaining rigorous quality standards. The company’s collaborative, growth‑oriented environment attracts talent eager to shape the next generation of intelligent systems.
Job Description
Join a fast-paced, team-oriented environment where you’ll support daily operations and help lead a high-performing front desk team.
Requirements
- Provides day-to-day support to front desk personnel and operations, with a focus on providing an excellent patient experience.
- Serves as a role model for front desk personnel by exemplary performance, commitment to the organization and its mission, goals and vision.
- Identifies difficult or complex front desk operational or patient service issues.
- Works collaboratively with other departments to implement process and patient service improvements.
- Assists management to professionally develop front desk team members, and answers any questions they may have regarding processes, protocols, etc;
- Develops comprehensive documentation of front desk processes and policies under guidance of direct manager and in collaboration with other Department managers.
- Leads front desk staff trainings and meetings under guidance of the direct manager.
- Maintains strictest confidentiality, in accordance with HIPAA regulations, company policies, and all applicable laws.
- Schedules and coordinates patient appointments accurately using our EMR and billing systems concurrently.
Benefits
- Free Health Coverage
- Family Building Support
- Paid Parental Leave
- Plenty of Paid Time Off
- Retirement Ready
- Lifestyle Spending Account
- Health Savings Account (HSA)
- Rewards for Connections
- Growth Opportunities
- Premium Calm Health Subscription
- Emotional & Work-Life Support
- Extra Peace of Mind