Technical Field Support Engineer III - Europe

Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Travels extensively to customer sites and Dimatix facilities, occasionally on short notice. Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction.

Requirements

• Excellent customer interaction skills
• Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master’s degree; or a PhD with 3 years’ experience
• Expert level understanding of digital printing technology
• Advanced reasoning skills to analyze and solve customer problems
• Ability to work collaboratively across many functional departments
• Excellent written, verbal and presentation skills; command of the English language
• Strong math and computational skills
• Minimum 5 years of customer support experience, including 3 years of field service support
• Ability to educate customers on systems and trouble shoot problems
• Expert level understanding of Dimatix products and their applications
• High level knowledge of chemistry, EE/SW or fluid physics

Benefits

• Competitive wages
• Generous benefits package
• Friendly, dynamic working environment