Technical Field Support Engineer III - Europe

Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel.

Requirements

• Excellent customer interaction skills
• Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master’s degree; or a PhD with 3 years’ experience
• Expert level understanding of digital printing technology
• Advanced reasoning skills to analyze and solve customer problems
• Ability to work collaboratively across many functional departments
• Excellent written, verbal and presentation skills; command of the English language
• Strong math and computational skills
• Minimum 5 years of customer support experience, including 3 years of field service support
• Ability to educate customers on systems and trouble shoot problems

Benefits

• Competitive wages
• Generous benefits package
• Friendly, dynamic working environment