Customer Support Rep
FullbayPhoenix, Arizona, United States
Posted January 7, 2026
36000 - 44100 USD
Full Time
About the Company
Fullbay delivers cloud‑based shop management software tailored for heavy‑duty repair shops, enabling owners and technicians to streamline operations and boost productivity. Their platform integrates shop management, electronic authorization, and customer portals, creating a seamless workflow from job intake to billing. By focusing on the unique needs of large‑scale repair facilities, Fullbay helps shops complete more work in less time while supporting a healthier work‑life balance. This industry‑specific, technology‑driven approach sets Fullbay apart as a modern solution for high‑volume automotive repair operations.
Job Description
Customer Support Representative handles incoming customer calls, provides product/services information, and troubleshoots and resolves customer issues with accuracy and efficiency.
Requirements
- Minimum High School Degree or equivalent
- Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position
- Strong computer skills and experience with MS Office Products and Google Suite
- Familiarity with CRM systems and practice
- Strong phone contact handling skills and active listening skills
- Excellent communication (both verbal and written) and presentation skills
- Customer service focussed with the ability to adapt/respond to different types of characters
- Troubleshooting and problem solving ability
- Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative.
- Ability to multitask, prioritize, and manage time effectively
- Proficiency with 10-key typing and data entry
