Support Engineer

As a Support Engineer at Ezra, you will help keep the web platforms that power our cancer-screening experience reliable and resilient. You’ll focus on investigating production issues, mitigating incidents, shipping targeted fixes, and turning unclear problems into well-scoped backlog tickets when broader engineering work is required so we can deliver secure, delightful products that save lives.

Requirements

• 2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience.
• Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments.
• Strong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basics.
• Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies.
• Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment.
• A strong sense of ownership: you can take an issue from “something’s wrong” → “here’s what it is” → “here’s the fix or the right backlog ticket.”

Benefits

• Stock options.
• Comprehensive health, dental, and vision plans for you and your family.
• Flexible work environment.
• Team off-sites and wellness initiatives.
• Competitive vacation policy.
• A culture that emphasizes continuous learning and personal growth.