Membership CRM Lead

The Membership CRM Lead will oversee the end-to-end management of marketing activity, building seamless customer journeys and ensuring timely, relevant, and brand-aligned touchpoints. The role requires a strong background in CRM, lifecycle marketing, and analytical mindset, with experience in managing direct reports and collaborating across teams.

Requirements

• 5+ years of proven CRM experience (Publishing/Media sector desirable)
• A strong track record of building automated customer journeys that increase engagement, reduce churn and increase LTV (knowledge of Selligent Marketing Cloud desirable)
• Comfortable with data - able to explain what numbers mean and how to improve them
• Ability to write engaging, brand-aligned copy and provide clear briefs for design assets
• Basic understanding of HTML/CSS for email and experience with audience segmentation logic
• Previous experience managing at least one direct report or demonstrated readiness to step into a formal leadership role
• Proven ability to work and communicate effectively across Marketing, Product, and Brand teams

Benefits

• Uncapped leave
• Bonus for hitting targets
• Refer a friend and get rewarded when they join Future
• Well-being support with access to Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan