Customer Service Officer/ Senior Officer, Customer Engagement
FWD InsuranceHong Kong, China
Posted March 13, 2026
Full Time
About the Company
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.
Job Description
We are seeking a Customer Service Officer/Senior Officer, Customer Engagement to handle customer and advisor enquiries, provide one-stop service to customers, and retain and enhance customer relationships.
Requirements
- Matriculated or above qualification
- Over 5 years' work experience in financial institutions
- Excellent Customer Service and Telephone manners
- Excellent communication skills and problem-solving abilities
- Good organizing and planning skills
- Passed IIQE Paper I, II, III & V and LOMA qualification
- Good communication and listening skills, proficiency in written and spoken Cantonese, English and Mandarin
Benefits
- 20-22 days annual leaves
- Excellent learning & development opportunities
- Attractive package
