Customer Service Representative (CSR)

G.E. Mechanical, LLC is a full-service mechanical contractor offering a competitive salary, medical, vacation, holiday, and 401(k) benefits package, as well as opportunities to run projects, control daily decisions, and experience unlimited growth. The company is seeking a Customer Service Representative to complete intake of customer information, coordinate internally, and correspond with technicians to maintain quality services.

Requirements

• Answer phone calls for customer service requests
• Provide customers with the appropriate timing for when the technician will arrive onsite
• Reference client service history for new work orders created
• Provide hourly rates, pricing holds, and take payment information when applicable
• Create, open, assign, and/or close work order requests
• Real time updates via notes in each work order description
• Review technician descriptions on completed work orders
• Correspond with technicians to ensure proper close-out of service calls
• Utilize GPS tracking software to run truck reports and cross reference ticket times
• Route calls to the appropriate departments/individuals
• Maintain service department filing

Benefits

• Competitive salary
• Company paid vacation and holidays
• Company health care, vision, & dental benefits
• 401k plan with Company match
• Company paid life insurance
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses