Implementation Specialist (Remote, United States)

Gaggle is looking for an Implementation Specialist to work directly with customers to ensure they have services enabled as quickly and effectively as possible. The main focus of this position is to oversee all aspects of enabling services to protect students. This includes helping customers understand and complete key milestones in implementation, validating that technical setups are correctly completed, and sharing best practices with customers that result in a great experience.

Requirements

• Technical implementation & deployment ownership
• Project management
• Customer management
• Strong understanding of Google Workspace and Microsoft O365 Administration
• Experience deploying Agents/Extensions
• Experience with multiple MDMs preferred
• Organized with the ability to handle multiple projects concurrently
• Self-directed and self-motivated with the ability to work individually or as part of a team in a fully remote environment
• Excellent verbal and written communication skills
• Detail-oriented
• Bachelor's degree or equivalent experience
• Experience onboarding new customers
• 3+ years of working in a customer-facing role (implementation experience a plus)
• Proven record of providing exceptional customer service
• Use of CRM to maximize efficiency (Salesforce a plus)
• Involvement in K-12 is a plus
• Experience working remotely is a plus

Benefits

• PPO and HDHP health insurance plans through BCBS of Illinois
• Dental insurance (including orthodontia) through Guardian
• Vision insurance through BCBS/EyeMed
• HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
• 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
• Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
• Flexible PTO
• Generous, 100% to 70% paid leave plans, up to 90 days
• Pet Insurance Discount Program