Implementation Specialist
PermitFlowNew York, New York, United States
Posted April 8, 2026
Full Time
About the Company
PermitFlow is an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how.
Job Description
PermitFlow is redefining how America builds by providing an AI infrastructure at the core of every construction project. We're looking for an Implementation Specialist to support onboarding across our mid-market and enterprise accounts, drive product adoption, and lead training sessions for diverse customer stakeholders.
Requirements
- 1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company
- Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage
- Strong project management and communication skills
Benefits
- Competitive salary
- Meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
- Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- In-Office Lunch & Dinner Provided
