Call Center Team Lead Onsite, Washington, D.C.

Join Gainwell as a Call Center Team Lead and work with a great team to propel operations. The role involves handling high-volume inbound calls, researching customer inquiries, and providing support to new agents. The lead will assist with training and coaching new agents and become a subject matter expert in support topics.

Requirements

• 3+ years of customer contact operations experience in healthcare or healthcare technology
• Proficient with Microsoft Office and contact center/back-office systems and tools
• Strong analytical and problem-solving skills; highly detail-oriented and organized

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance