Contact Center Manager
Gainwell TechnologiesWashington, District of Columbia, United States
Posted March 12, 2026
81000 - 115700 USD
Full Time
About the Company
Gainwell Technologies is an industry leader that values work flexibility, learning, and career development, with a mission to make healthcare work better for everyone.
Job Description
Join Gainwell as a Contact Center Manager to oversee daily operations and implement new systems, tools, and customer service initiatives in a dynamic and results-driven environment.
Requirements
- Five (5) or more years of leadership experience in a healthcare (Medicaid/Medicare) contact center environment
- Two (2) or more years of experience leading or supporting large-scale implementations
- Strong understanding of contact center technologies such as CRM platforms, telephony systems, WFM, and QA tools
Benefits
- Health (medical, dental, vision) benefits
- Company match 401K
- Flexible vacation policy
- Comprehensive health benefits
- Educational assistance