Lead Call Center Representative - Arkansas
Gainwell Technologies LLCConway, Arkansas, United States
Posted September 8, 2025
32700 - 46700 USD year
Full Time
About the Company
Gainwell Technologies has been serving the federal Medicaid program for over 50 years, focusing on improving health outcomes for vulnerable populations. With a strong commitment to innovation, Gainwell offers comprehensive cloud-enabled services that drive cost savings and enhance patient/provider experiences across all stages of modernization in public health.
Job Description
Gainwell is seeking an experienced Lead Call Center Representative in Arkansas to support a customer service team. The role focuses on providing excellent customer interactions, coaching team members, and monitoring performance. The ideal candidate will have a strong background in customer service and be passionate about continuous improvement.
Requirements
- High school diploma or GED equivalent
- Minimum of 4 years of customer service or call center experience
- Proficient in computer systems, telephone technologies, and common business software
- Strong mathematical, verbal, and written communication skills
Benefits
- Health benefits (medical, dental, and vision)
- 401(k) with company match
- Flexible vacation policy
- Career growth opportunities
- Computer provided for work use
- Education assistance