Call Center Representative - Baton Rouge, LA - Remote

Gainwell is seeking a motivated Provider Services Call Center Agent in Baton Rouge, LA. This role involves assisting healthcare professionals with billing inquiries, policy questions, and inquiries related to Medicaid programs. The role requires excellent communication skills, customer service abilities, and proficiency in Microsoft Office. It is a remote position requiring a 8091 United Plaza Blvd location within a 8591 driving distance.

Requirements

• High School Diploma or equivalent
• 1–2 years of experience in customer service or a call center environment
• Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Familiarity with medical claims processing or review preferred

Benefits

• Schedule: Primarily remote, but Baton Rouge office is required for standard hours
• Training: Comprehensive training program
• Assessment Requirement
• Video Interview Requirement
• Home Office (within driving distance of office)