Call Center Representative - Ridgeland, MS (Onsite)
Gainwell Technologies LLCJackson, Mississippi, United States
Posted September 15, 2025
Full Time
About the Company
Gainwell Technologies has been serving the federal Medicaid program for over 50 years, focusing on improving health outcomes for vulnerable populations. With a strong commitment to innovation, Gainwell offers comprehensive cloud-enabled services that drive cost savings and enhance patient/provider experiences across all stages of modernization in public health.
Job Description
Gainwell is seeking a skilled Call Center Representative to assist providers and members with Medicaid and healthcare inquiries. The role involves handling inquiries, resolving issues, documenting calls, and adhering to call quality standards. Gainwell emphasizes employee growth, flexibility, and a supportive work environment.
Requirements
- Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
- Serve as the first tier of support for web portal navigation, including login and password assistance.
- De-escalate situations with dissatisfied callers, providing empathetic and effective support.
- Handle complex tasks and assignments independently within defined processes.
- Document all calls promptly and accurately.
- Prioritize and resolve most inquiries and issues independently, escalating more complex matters as needed.
Benefits
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies