Senior Assistant, Customer Support
Gainwell TechnologiesTallahassee, Florida, United States
Posted April 1, 2026
27200 - 38900 USD
Full Time
About the Company
Gainwell Technologies has been serving the federal Medicaid program for over 50 years, focusing on improving health outcomes for vulnerable populations. With a strong commitment to innovation, Gainwell offers comprehensive cloud-enabled services that drive cost savings and enhance patient/provider experiences across all stages of modernization in public health.
Job Description
Join the group that solves business challenges and enhances the way we work and grow. As a Senior Assistant, Customer Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable.
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance