Customer Success Engineer

We are seeking a technically adept Customer Success Engineer with hands-on experience building GenAI applications and working with LLMs. The ideal candidate will play a critical role in the post-sales customer journey by providing technical expertise, guiding implementations, and ensuring customers maximize value from our GenAI evaluation and observability platform.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience
• 3+ years of experience in customer success, solutions engineering, or technical consulting role, preferably within the AI/ML or software industry
• Hands-on experience building, deploying, or working with LLM-based applications and agentic workflows using frameworks like LangChain, LangGraph, OpenAI Agents SDK, CrewAI or similar
• Strong understanding of GenAI application architectures including RAG systems, multi-agent workflows, and the challenges of building reliable AI applications
• Proficiency in Python or TypeScript, with ability to support customers in implementation, troubleshooting, and integration scenarios
• Excellent verbal and written communication skills, with ability to translate complex technical concepts for both technical and non-technical stakeholders
• Passionate about delivering exceptional customer experiences and driving long-term customer success and adoption
• Strong curiosity and initiative to continuously learn new technologies, stay ahead of GenAI trends, and proactively develop skills and expertise
• Ability to work collaboratively with cross-functional teams, including engineering, product, and customer success

Benefits

• Medical, Dental and Vision Insurance
• Unlimited PTO
• Parental Leave (birthing & non-birthing) - 100% pay for 8 weeks
• 401(k) Retirement Savings Plan
• Pre-IPO Stock Options
• Commuter Benefits (pre-tax + company sponsored)
• Mental & Physical Wellness Stipend
• Catered Meals on in-office days