Director, Implementation & Client Operations
GalileoUnited States
Posted May 22, 2026
Full Time
About the Company
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all.
Job Description
Galileo is seeking a Director, Implementation to lead our implementation and eligibility functions. The role will involve leading the handoff process between Sales and Client Services, defining and executing implementation playbooks, and building a scalable, automation-first implementation model. The ideal candidate will have 7+ years of experience leading complex technical implementations within the healthcare ecosystem and a proven track record implementing for large-scale clients.
Requirements
- 7+ years leading complex technical implementations within the healthcare ecosystem
- Proven track record implementing for Health Plans, Health Systems, Employers, and/or SLED clients
- Experience managing 20+ concurrent implementations across mixed lines of business and/or complexities
- Deep understanding of healthcare data exchange (HL7, FHIR, EDI)
- Hands-on eligibility file management experience: roster ingestion, member gating, and offboarding
- CRM experience used for implementation tracking, pipeline management, and reporting (Salesforce preferred)
- Experience designing and implementing automation solutions within operational workflows
- Familiarity with AI applications in business operations
- Proficiency building or refining dashboards (Tableau, Looker, Power BI) and project management tooling
- Experience managing at least one direct report
Benefits
- Medical / Dental / Vision insurance
- Flexible Spending Account
- Health Savings Account + match
- Company paid STD/LTD, AD&D, and Life insurance
- Paid Family Leave
- 401K + match
- Paid Time Off
