Engagement Manager

Role Overview

We're looking for an Engagement Manager to play a foundational role in enabling our customer base to realize their success and ensure that they become passionate, lifelong partners. As a member of our Delivery team, you own the account plan, care for our customers and ensure an incredible customer experience.

What You Will Do

Manage customer relationships, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage customer issues. Develop a plan to deliver all project work above expectation, within budget/margin and ahead of schedule.

Why It Might Be a Fit

You have a track record of managing active customers, driving renewals, and supporting sales teams managing upsells. You are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.

Requirements

• Eligible for or have an active Top Secret Clearance
• Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services, engagement management or in government
• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
• Prior experience in logistics or sustainment operations
• A proven track record in B2B client facing roles and expanding client relationships
• A basic understanding of software development
• Advanced cross-functional experience and collaborative ability
• Expert verbal and written communications
• A track record of structured, analytics-driven problem solving
• A history of diligence and organization across multiple work streams
• Willingness to travel at least 50% of the time

Benefits

• Competitive compensation commensurate with experience
• Generous equity grant
• Full healthcare coverage
• 401k
• Unlimited PTO
• Perks of working in a high-caliber, mission-driven environment