Engagement Manager

Role Overview

Lead customers through a comprehensive onboarding and adoption journey, overseeing multiple projects simultaneously and collaborating with internal teams. Serve as the main point of contact for new customers and drive customer engagement and satisfaction to drive long-term retention and success.

What You Will Do

Manage customer onboarding, lead multiple projects, collaborate with internal teams, provide regular updates to customers, and drive issue resolution. Identify risk situations and escalate as needed. Provide insightful reporting to senior management.

Why It Might Be a Fit

This role requires a customer-centric mindset, excellent communication skills, analytical abilities, and technical proficiency. You will work with cross-functional teams, drive achievement of collective goals, and think strategically to align customer engagement initiatives with broader organizational objectives.

Requirements

• Bachelor's degree in business administration, Marketing, Communications, or a related field
• At least 3-5 years of experience in customer-facing roles deploying software or IT solutions to large global customers and partners within a B2B environment
• Customer-Centric Mindset
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Familiarity with Customer Relationship Management (CRM) systems, data analytics tools, and a high-level understanding of the Workspot VDI Platform
• Proven ability to work effectively with cross-functional teams
• Strong driver of cross-functional and matrix-based teams
• Ability to think strategically and execute methodically
• Flexibility to adapt to changing business needs and industry trends

Benefits

• Competitive compensation and benefits package
• Collaborative work environment
• Opportunities for professional growth