L1 Support Hero

GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. We're looking for an enthusiastic L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

Requirements

• 1+ years of experience in IT support, help desk, or customer service role within a technical environment
• Basic understanding of Windows, macOS, Office 365, Active Directory, and networking fundamentals
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities with a professional, positive attitude
• Ability to multitask, prioritize, and stay organized in a fast-paced environment

Benefits

• Comprehensive benefits package including health and dental coverage, RRSP matching, and paid training/certifications
• Collaborative, on-site work environment with a supportive and friendly team
• Opportunities for career growth, with mentorship from senior technicians and clear advancement paths
• Fun, inclusive workplace culture focused on teamwork and continuous improvement
• The opportunity to work with modern technology in a growing, innovative MSP environment