IT Helpdesk Specialist
FortinetBurnaby, British Columbia, Canada
Posted June 17, 2025
65000 - 80000 CAD year
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking an IT Helpdesk Specialist to provide technical support and administer networks in the Burnaby, BC, Canada. The role involves troubleshooting, user training, hardware/software maintenance, and customer issue resolution. The position requires a team-oriented individual with strong communication and problem-solving skills.
Requirements
- 1+ years in overall IT support experience
- Experience in client disk encryption, service monitoring, ITSM, and endpoint management tools
- Ability to multi-task in a dynamic environment
- Strong communication skills (written and verbal)
- Excellent customer service skills
- Bachelor's Degree in Computer Science or Engineering preferred
Benefits
- 100% company paid medical, dental, and vision coverage
- Health Spending Account
- Personal Spending Account
- Employee & Family Assistance Plan (EFAP)
- Counseling, legal advice, mental health resources
- Critical illness, disability, and life insurance
- Group Registered Retirement Savings Plan (RRSP) with company match
