IT-Support (m/w/d)

Role Overview

Acceptance and qualification of IT requests via phone and email in 1st/2nd level. Work according to defined ITSM processes and compliance with security and data protection regulations.

What You Will Do

Initial analysis and standard solutions directly implemented in the first contact, structured recording and complete documentation of contacts in the ticket system, forwarding and assignment of tickets and incoming emails to responsible departments.

Why It Might Be a Fit

Completed IT-related education or comparable qualification, at least 2 years of professional experience in the Service Desk / User Helpdesk and in the user support in the corporate environment with a focus on IT, safe handling of ticket systems, good knowledge in the Microsoft environment, excellent communication skills, service orientation, and professional handling in stressful situations.

Requirements

• Completed IT-related education or comparable qualification
• At least 2 years of professional experience in the Service Desk / User Helpdesk and in the user support in the corporate environment with a focus on IT
• Safe handling of ticket systems
• Good knowledge in the Microsoft environment

Benefits

• Salary according to collective bargaining agreement
• Fixed monthly salary
• Project allowance
• Vacation and Christmas bonus
• Employee referral program
• Personal care
• Modern IT workplace
• Professional knowledge gain
• Personal development
• Good connection with public transportation
• No heavy lifting of PCs and no travel