Business Systems & Automation Analyst

The Business Systems & Automation Analyst supports the reliability and day-to-day operation of the company's business systems, end-user technology, and digital workplace while contributing to automation and data initiatives aligned with the company's modernization strategy.

Requirements

• Support the day-to-day reliability of core business systems and applications
• Investigate and resolve issues related to ERP systems, Microsoft 365 applications, reporting tools, Excel, SQL-based outputs, and business applications
• Design and deliver automation solutions using the Microsoft Power Platform
• Support the company's evolving experience working with centralized data repositories used for reporting and analytics
• Provide hands-on support for end-user desktop and workstation technology
• Troubleshoot hardware, connectivity, and device-related issues, company-wide
• Manage physical access items such as office and server room keys and access devices/control
• Maintain inventory of IT equipment and coordinate procurement or replacement as needed
• Work with facilities and third-party providers to resolve physical IT or connectivity issues
• Support ERP functionality related to order processing, production tracking, inventory, and shipping
• Investigate and resolve ERP performance and data issues
• Manage ERP user access, roles, and permissions
• Create and maintain SOPs, user guides, and training documentation
• Design, deliver, and support enterprise-grade business workflows using low-code, no-code, and integration platforms
• Build and support workflow-driven applications to digitize and standardize end-to-end business processes across departments
• Write and maintain SQL queries for operational and management reporting
• Support KPI and executive reporting
• Investigate reporting discrepancies and data issues
• Administer SharePoint Online sites, libraries, lists, and permissions
• Support collaboration and workflow tools used across the organization
• Educate users on best practices and new features
• Maintain system and process documentation