Client Success Director (Jumbo Market)

Garner is seeking a Client Success Director to oversee clients in its largest market (5,000+ lives) book of business, ensuring client success and retention through relationship management, understanding client needs, and day-to-day client management.

Requirements

• 7+ years of experience managing and growing a high-performing enterprise book of business (B2B SaaS) and delivering impactful results year over year in the healthcare and benefits industry
• Demonstrated experience supporting clients to increase engagement and maximize the value of a medical benefit and/or healthcare SaaS solution
• Strong communication and presentation skills
• Ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment
• Expertise in identifying and partnering with internal stakeholders to resolve client and member issues

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health