Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects within Gartner’s Sales and Services Delivery Technology organization. The Program Manager role will lead a complex Portfolio of IT projects and is accountable for the quality of the results, benefits realization, end user satisfaction and timely delivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards.
Requirements
- Responsible for the oversight and management of global technology-based product Portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results
- Partner with technical leadership to report project progress to executive level and cross-team stakeholders
- Able to analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries
- Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership
- Guide and coach the Scrum team on Agile principles and best practices
- Manage day to day activities for agile teams including sprint management, sprint metrics and backlog management
- Ability to influence and manage the expectations of clients, team members, management and external groups
- Establish project metrics with available tools to track health, quickly analyze problems, identify root cause, create action plans, assess impact and develop resolution options
- Responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects
- Responsible for the creation of long-term strategies and approaches to control and manage projects in support of complex business requirements
- Direct project activities personally and with other project managers, development staff to Estimate, Plan, Design, Build, Test, and Migrate solutions into production
- Collaborate with the Product Owner (s) and engineering leaders to manage and prioritize the backlog and ensure timely deliveries
- Manage a team of Project Managers (as necessary) providing guidance and oversight to the portfolio
- Evaluate project and program performance consistently with key performance indicators
- Ability to handle Project Cost Management & financials including budget plans, monitor spend, and track risk
- Capable of balancing operational and development needs of work teams
- Able to interact well with team members and stakeholders in resolving operational issues
- Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues
- Develop comprehensive risk management frameworks to identify, assess, and mitigate potential threats to program success
- Challenges the status quo of existing process and defines the new ways of working
- Experience managing third-party vendors, contractors, and service providers across complex technology initiatives
- Strong negotiation and conflict resolution skills to address competing priorities and resource constraints
- Experience in coordinating teams across multiple time zones, cultures, and working in matrix environments
Benefits
- An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
- Limitless growth. We work with you to help you meet your goals and advance within the company
- Encouragement to be innovative and challenge status quo
- Exposure to industry leading training and development
- Performance based recognition and rewards
- Competitive compensation
- Limitless growth and learning opportunities
- Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
- A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you
- A chance to make an impact – your work will contribute directly to our strategy
- Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices
- 20+ PTO days plus holidays and floating holidays in your first year
- Extensive medical, dental insurance and vision plan
- 401K with corporate match, immediate vesting
- Health-and-wellness-related allowance programs
- Parental leave
- Tuition reimbursement
- Employee Stock Purchase Plan
- Employee Assistance Program
- Gartner Gives Charity Match
- And much more!
