Service Manager

We're looking for a Service Manager to join our ONESOURCE Pagero Professional Services team. You'll work closely with strategic clients across their entire lifecycle, managing initial implementation, ensuring value from their e-document solution, and supporting global expansion. Acting as the overall programme lead, you'll provide strategic and compliance guidance, helping customers define and execute their global e-document transformation plans.

Requirements

• Significant, demonstrable experience leading complex customer-facing projects, ideally within a global or multinational environment
• Proven experience managing global customers and delivering projects across multiple time zones and stakeholder groups
• A solid educational background; a Bachelor's degree is strongly preferred
• Experience with e-invoicing or ERP implementations is highly desirable
• Excellent verbal and written communication skills, with the ability to influence and build credibility at senior stakeholder levels and communicate effectively in English with both clients and internal teams

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing