Service Delivery Manager
Gentrack Ltd (Global)London, England, United Kingdom
Posted March 5, 2026
Full Time
About the Company
Gentrack is a publicly listed software company that provides leading utilities across the world with innovative cleantech solutions.
Job Description
As the Service Delivery Manager, you will be responsible for a portfolio of Gentrack’s Managed Services customers. You will manage and lead teams of analysts who deliver excellent customer service, to contractual SLAs, on behalf of Gentrack’s Managed Service customers. The job requires extensive experience working in the service industry, commercial acumen, and leadership skills. The role involves customer management, operational excellence, and leadership responsibilities.
Requirements
- Customer-first mindset
- Commercially aware
- Natural leader
- Operationally rigorous
- Strong communicator
- Data-driven decision maker
- Collaborative by nature
- Ownership mentality
Benefits
- Personal growth – in leadership, commercial acumen, and technical excellence.
- To be part of a global, winning high growth organisation – with a career path to match.
- A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos.
- A competitive reward package that truly awards our top talent.
- A chance to make a true impact on society and the planet.
