UX Research Lead

We are hiring a UX Research Lead to join our Design and Research team. This is a senior role spanning the full breadth of Reuters' digital portfolio. You will be the primary research voice across consumer, B2B, and newsroom products, shaping how millions of readers consume news and how media professionals distribute it worldwide.

Requirements

• Significant experience in UX research, with a portfolio showing end-to-end ownership of research programmes across complex digital products
• Experience across both consumer and B2B products — you understand the difference between researching expert users and general audiences
• Broad expertise across qualitative and quantitative methods, and the judgement to pick the right approach
• Familiarity with AI-powered research tools and a willingness to push what's possible with them
• A track record of changing what gets built, not just delivering reports
• Experience coaching or mentoring researchers, with clear examples of impact
• Confidence presenting to senior leadership and influencing product direction
• Strong written and verbal communication
• Comfort in a cross-functional, agile environment
• Genuine curiosity about how people use digital products

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing