Customer Support Agent (Full-Time)
Gear IncHÃ Ná»™i, Vietnam
Posted January 6, 2026
Full Time
About the Company
Gear Inc is a global BPO provider that delivers customized outsourcing solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and multilingual capabilities, the company tailors technology‑driven engines of growth that streamline operations, enhance customer experiences, and accelerate innovation. Its distinctive value lies in a blend of localized expertise and cutting‑edge technology that evolves with client needs, ensuring secure, scalable, and measurable results. Gear Inc partners with leading brands to build precise, results‑driven solutions that free them to focus on core business functions.
Job Description
We're seeking Customer Support Agents to assist in providing email customer support and customer queries from around the world. Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required.
Requirements
- Excellent English skills, especially in writing and reading
- Good computer skills (familiar with MS Office & Google applications)
- Proficient in leveraging AI tools to optimize productivity and streamline workflows
- Experience with customer service software/platforms is required, with a preference for knowledge of Zendesk, Intercom, and HubSpot
- Familiarity with basic troubleshooting steps for application or feature issues across iOS/Android devices
- High attention to detail and accuracy in writing
- Excellent interpersonal skills
- Ability to work independently and in a team
Benefits
- Attractive salary with night shift allowance
- Attractive bonus and benefits and annual salary review
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world
- Annual health check, annual flu vaccination
- Summer vacation (Paid days off and bonus)
- Paid leave (12 days/year)