[DaNang] Real-Time Data Analyst
Gear IncThanh KhĂȘ Ward, Vietnam
Posted December 11, 2025
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cuttingâedge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
We are seeking a Real-Time Data Analyst to work in our Moderation team in Da Nang, Vietnam. The successful candidate will be responsible for monitoring real-time work volume, scheduling moderation agents, analyzing trends, and communicating center performance.
Requirements
- University Degree, ideally in a relevant degree such as data analyst or similar
- Minimum of 1 year of proven experience in a relevant position
- Proficient in English communication
- Demonstrated ability to create and analyze quality reports
- Advanced knowledge in real time management analysis with strong decision making skills
- Content Moderation familiarity is a plus
- Excellent data analysis skills with strong logical thinking mindset
- Ability to organize and analyze data in a structured manner
- Intermediate knowledge in performing root cause analysis
- Highly proficient in using MS Excel
- Impeccable attention to detail
Benefits
- Competitive Basic Salary
- Lunch allowance
- Additional Bonus
- Profit Sharing
- 100% compulsory insurance
- Premium Healthcare
- Mental Health Care
- Extra bonus per personal events
- Annual health check
- Annual flu vaccination
- Fantastic internal events
- Summer vacation (Paid days off and bonus)
- Paid leave (12 days/year)