Junior IT Technician
Gear IncHĂ Ná»™i, Vietnam
Posted February 12, 2026
Full Time
About the Company
Gear Inc is a global BPO provider that delivers customized outsourcing solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and multilingual capabilities, the company tailors technology‑driven engines of growth that streamline operations, enhance customer experiences, and accelerate innovation. Its distinctive value lies in a blend of localized expertise and cutting‑edge technology that evolves with client needs, ensuring secure, scalable, and measurable results. Gear Inc partners with leading brands to build precise, results‑driven solutions that free them to focus on core business functions.
Job Description
To provide direct technical support to employees, ensuring IT systems operate stably and resolving hardware, software, and network connectivity issues in a timely manner.
Requirements
- Bachelors or Associates degree in Information Technology or a related field
- Willingness to work in shifts, including weekends or holidays as required (rotating shift, 40 hours/week)
- Proficient in Windows 10, 11, and Windows Server; knowledgeable in computer hardware and on-premise network infrastructure
- Preference given to candidates with experience providing technical support via multiple channels (email, chat, phone)
- Excellent communication and problem-solving skills; ability to work both independently and as part of a team
Benefits
- Attractive salary and benefits
- 100% salary during probation period
- Social Insurance, Health Insurance, Unemployment Insurance contribution base on full salary, effective after probation period
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world
- Annual health check
- Paid leave (12 days/year)
- Modern hardware provided by the company (laptop, monitor, airpod, etc.)
- Free drinks (coffee, tea, etc.)
- English working environment
- Training and career development opportunities