Technical Support Representative
Gear IncHÃ Ná»™i, Vietnam
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
We're seeking a Technical Support Representative to provide email customer support and answer customer queries from around the world. The position demands excellent customer service, good English writing skills, and a high level of customer satisfaction.
Requirements
- Excellent English skills, especially in writing and reading
- Good computer skills (familiar with MS Office & Google applications)
- Proficient in leveraging AI tools to optimize productivity and streamline workflows
- Experience with customer service software/platforms is required, with a preference for knowledge of Zendesk, Intercom, and HubSpot
- Familiarity with basic troubleshooting steps for application or feature issues across iOS/Android devices
- High attention to detail and accuracy in writing
- Excellent interpersonal skills
- Ability to work independently and in a team
Benefits
- Attractive salary with night shift allowance
- Attractive bonus and benefits and annual salary review
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world
- Annual health check, annual flu vaccination
- Summer vacation (Paid days off and bonus)
- Paid leave (12 days/year)