Real-Time Analyst (Fresher) - Hanoi
Gear IncHÃ Ná»™i, Vietnam
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
Gear Inc is seeking Real-Time Analyst positions for our Moderation team. The Real-Time Analyst will work directly with Regional Workforce Manager and be responsible for tasks such as real-time performance monitoring, intra-day workforce management, trend analysis, and incident management.
Requirements
- Real-Time Performance Monitoring
- Intra-day Workforce Management
- Trend Analysis & Forecasting
- Incident Management & Communication
- Reporting & Data Storytelling
- SLA & Target Attainment
Benefits
- Attractive salary
- Benefits (Competitive Basic Salary, Lunch allowance)
- Additional Bonus
- Profit Sharing
- 100% compulsory insurance
- Premium Healthcare and Mental Health Care service
- Extra bonus per personal events
- Annual health check
- Annual flu vaccination
- Fantastic internal events
- Summer vacation (Paid days off and bonus)
- Paid leave (12 days/year)