Senior Team Lead, Medical Billing, AR & Denial Management

The Senior Team Lead, Medical Billing, AR & Denial Management is responsible for mentoring team leaders, managing escalations, guiding productivity, and improving operational workflows based on data insights and volume trends.

Requirements

• Lead, coach, and mentor multiple Team Leads and their AR specialists.
• Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.
• Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.
• Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.
• Use operational reports and dashboards to analyze productivity, identify gaps, and implement improvement plans.
• Support the rollout of new tools, documentation practices, and training initiatives.
• Ensure that team KPIs such as Call per hour target, productive hours and accuracy.
• Prepare performance and trend reports to share with clients or leadership, including recommendations for continuous improvement.
• Be approachable and available to team members, promoting open communication and support.
• Promote a culture of collaboration, accountability, and continuous learning.