Senior Team Lead, Medical AR & Denial Management
Gear IncMuntinlupa, Philippines
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
The Senior Team Lead, Medical AR & Denial Management is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends.
Requirements
- Lead, coach, and mentor multiple Team Leads and their AR specialists.
- Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.
- Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.
- Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.
- Use operational reports and dashboards to analyze productivity, identify gaps, and implement improvement plans.
- Prepare performance and trend reports to share with clients or leadership, including recommendations for continuous improvement.
- Be approachable and available to team members, promoting open communication and support.
- Promote a culture of collaboration, accountability, and continuous learning.