Team Lead - Medical AR & Denial Management Specialist
Gear IncMuntinlupa, Philippines
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
Gear Inc. is seeking a Team Lead for a BPO company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change.
Requirements
- Manage, inspire, and mentor a group of Process Support Associates (PSA)
- Hold regular team meetings, evaluate performance, and offer helpful criticism
- Manage escalations and challenging situations while advising and supporting PSAs
- Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits
- Prepare reports and analyze data to improve processes