Customer Support Coordinator - Turkey
GenePlanetTurkey
Posted March 18, 2026
Full Time
About the Company
GenePlanet is a European leader in preventive genetic testing, offering high-precision NIPT, cancer screening, and lifestyle DNA assays that empower patients and clinicians alike. With over 15 years of experience, the company partners with more than 1,000 medical centres, doctors, and insurers across 35+ countries, delivering rigorously validated tests built on cutting-edge molecular biology and bioinformatics. GenePlanet's commitment to quality and continuous R&D has earned it recognition as one of the EU's fastest-growing companies and a top-15 EU unicorn. Its integrated expertise in diagnostic development, IT-enabled data analytics, and personalized nutrition positions it at the forefront of precision medicine.
Job Description
GenePlanet is seeking a Customer Support Coordinator to drive sales, provide exceptional customer service, and manage contact center operations. The ideal candidate has a sales-oriented mindset, fluency in English and Turkish, and experience working in sales/customer service.
Requirements
- Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
- Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
- Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
- Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization.
- Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights.
- Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
- Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.
Benefits
- Competitive salary
- Performance-based bonuses
- Opportunities for professional growth and development
- Dynamic and supportive work environment
- International work environment
