Phone Support Representative - Journeys (Onsite)
GenescoNashville, Tennessee, United States
Posted March 3, 2026
Full Time
About the Company
Genesco is a global footwear retailer and brand owner operating over 1,400 stores across the United States, Canada, the United Kingdom, and Ireland. The company offers a diverse range of fashion and classic footwear, including its own brands and licensed products such as Levi’s, Dockers, and Bass. Genesco also sells wholesale through its Johnston & Murphy line, providing high‑quality shoes to a broader market. By blending trend‑setting styles with timeless classics, Genesco delivers both style and durability to consumers. Its extensive retail footprint and dual focus on retail and wholesale enable the company to capture a wide audience while maintaining strong brand equity.
Job Description
Customer Support Specialist delivering exceptional service to internal and external customers via phone, utilizing software applications, and upholding company values.
Requirements
- High school diploma or GED
- 1-2 years of customer service or retail experience preferred
- Strong verbal, written, and interpersonal communication skills
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement)
Benefits
- Weekly Pay
- Paid Training
- Supportive Team Environment
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Mental health wellness and support resources
- Prescription benefits
- Education assistance and student loan debt repayment support
- Domestic partner allowance
