Phone Support Representative - Journeys (Onsite)
JourneysNashville, Tennessee, United States
Posted March 3, 2026
Full Time
About the Company
Journeys is a leading teen fashion retailer with over 800 stores across the U.S., Puerto Rico, and Canada, offering a curated selection of footwear, apparel, and accessories from top brands such as Converse, Vans, and Adidas. The brand distinguishes itself through immersive in‑store experiences, artist collaborations, and community‑focused initiatives that celebrate self‑expression and inclusivity. With a passionate, customer‑centric culture, Journeys invites employees to join a dynamic team that supports youth culture and drives retail innovation.
Job Description
Customer Support Specialist will provide prompt, effective support via phone to internal and external customers, utilizing software applications to resolve inquiries and foster strong customer relationships.
Requirements
- High school diploma or GED
- 1-2 years of customer service or retail experience preferred
- Strong verbal, written, and interpersonal communication skills
- Proficiency in learning and using new software applications
- Excellent problem-solving and conflict resolution skills
- Strong attention to detail and ability to multitask effectively
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Mental health wellness and support resources
- Prescription benefits
- Education assistance and student loan debt repayment support
- Domestic partner allowance